Conditions de réservation

 

BOOKING CONDITIONS

Acceptance of the booking is always subject to the property owner’s approval of the tenant profile. The apartment will be considered reserved once we have received the required documentation and the required payment (equivalent to one month’s rent).

REQUIRED DOCUMENTATION

UNIVERSITY STUDENTS / HIGHER EDUCATION

• Proof of enrolment from the University/Institute or tuition receipt
• Passport / National ID / NIE
• Permanent address (not the address of the apartment to be reserved)

CORPORATE BOOKINGS

• Company deed(s) and tax ID (CIF)
• Notarized power of attorney and Passport/ID/NIE of the authorized signatory
• Latest Corporate Income Tax return
• Passport/ID/NIE of the tenant/occupant

Corporate rental options: We offer two options for companies

Invoices with VAT: Only owners registered as VAT taxpayers may issue invoices including VAT. Please contact us and we will confirm the conditions applicable to the property you wish to rent.
Invoices without VAT: You must provide the tenant’s Passport or ID so their details can be included in the relevant section of the contract. Rentals paid by a company for an employee are VAT-exempt and not subject to any withholding tax. These invoices will be issued in the company’s name, with 0% VAT.

EMPLOYEES (PAYROLL)

• Copy of employment contract
• Copies of the last three payslips
• Permanent address (not the address of the apartment to be reserved)
• OTHERS (if none of the above applies, the rent must be paid in full and in advance)
• Passport / National ID / NIE
• Permanent address (not the address of the apartment to be reserved)

SELF-EMPLOYED

Passport / National ID / NIE
Latest income tax return
Passport/ID/NIE of the tenant/occupant

 

AVAILABLE RENTAL CONTRACT TYPES

OPEN-ENDED

For 11-month bookings with an open move-out date.

In this case, you must inform us of your move-out date during your stay. If you give less than 2 months’ notice, you will be required to pay up to 2 months after the notice date. If you give 2 months’ notice or more, no penalty will apply.

Payment options:

Monthly – Payment will be collected monthly by bank transfer or card, and must be received before the 5th of each month.

Upfront – You may choose to pay the full stay in advance, including the estimated cost of utilities.

FIXED-TERM

For bookings with fixed move-in and move-out dates.

Payment options:

Monthly – Payment will be collected monthly by bank transfer or card, and must be received before the 5th of each month.

Upfront – You may choose to pay the full stay in advance, including the estimated cost of utilities.

The contract cannot be cancelled or shortened; otherwise, a penalty equivalent to the 2-month security deposit will apply.

PAYMENT

Once the required documentation has been received, you will receive instructions on how to make the different payments. Full payment of the booking must be cleared in our bank account before key handover, either by credit card or bank transfer:

SECURITY DEPOSIT – equivalent to 2 months’ rent (please ask for stays shorter than 3 months).

CURRENT MONTH’S RENT – (if you move into the apartment during the current month, you will only be charged the prorated amount from the move-in date. If the move-in date is before the 15th, the prorated amount for the first month will apply; if the move-in date is after the 15th, you must pay the prorated amount for the first month + the full second month and the corresponding utilities).

RENTAL SERVICES FEE – non-refundable: (The rental services include full management of your booking and contract, document filing with IVIMA (Madrid Housing Institute), ITP management, check-in and check-out at the apartment, and the signing of the rental agreement. They also include a dedicated stay manager throughout your stay and a 24/7 emergency phone line.)

• Bookings from 1 to 3 months: 70% of one month’s rent + VAT
• Bookings from 3 to 5 months: 80% of one month’s rent + VAT
• Bookings from 5 to 11 months: 1 month’s rent + VAT

 

Our bank details:

Bank: CAIXABANK

Account holder: Atemporal Real Estate Madrid S.L.

IBAN: ES65 2100 0784 8702 0015 3662

BIC/SWIFT: CAIXESBBXXX

Reference: Tenant name and apartment reference

Account number: 2100 0784 8702 0015 3662

To reserve the apartment, the minimum amount payable is one month’s rent. If desired, you may also make the full payment of the booking, which may include: Security deposit (1 or 2 months depending on contract length), Rental services fee (a % of one month depending on contract length), 1st and 2nd month (or prorated amounts), and ITP (Property Transfer Tax).

UTILITIES

Utilities are NOT INCLUDED in the rent and will be calculated based on standard reference values and the size of the property. The estimated minimum monthly utilities cost is:

1-bedroom apartment – €100/month*
2-bedroom apartment – €150/month*
3-bedroom apartment – €200/month*
4+ bedroom apartment – €250/month*

*Please ask your agent for each specific case.

This amount must be paid together with the monthly rent within the first 5 days of each month. Meter readings will be taken at the start of the stay. If excessive consumption is detected, you will be informed of the difference between estimated and actual consumption. At the end of the stay, readings will be compared and any difference will be charged. In some apartments, utilities must be paid as a fixed monthly fee. For more information, please contact our agents.

SECURITY DEPOSIT

A deposit equivalent to 1 month’s rent, plus an additional one-month guarantee (please ask for stays shorter than 3 months), is required to cover any potential damage to the apartment or its contents. By accepting our terms and conditions of use, you agree that any damage caused by you or any of your guests will be deducted from the security deposit, and you will also be responsible for any damage whose cost exceeds the value of the deposit.

The security deposit will be refunded within a maximum of 30 days after the end of the contract, provided that the apartment is left clean and in good condition following the final inspection.

Security deposit refunds will be made by bank transfer. Any bank fees will be borne by the client.

PAYMENT DETAILS

Monthly payments will be collected by direct debit, bank transfer or credit card, and must be received before the 5th of each month. Any bank fees arising from rejected payments must be paid by the client. All payments must clearly indicate the booking number and the client’s name as it will appear in the rental contract.

If payment has not been received by the 15th of each month, a €100 late fee will be applied.

CONTRACT SIGNATURE

Once the apartment is confirmed as available for your stay and we have received the required documentation and payments, you will be asked to sign a contract including the rental terms and conditions, the length of stay, applicable costs, and the apartment rules, among others. The contract will be signed at the apartment at the time of key handover, provided that all documentation and payments are up to date.

 

BOOKING

CONTRACT CANCELLATION POLICY

The cancellation policy depends on the type of contract selected; however, in all cases, the rental services fee is non-refundable.

BOOKING CONDITIONS

Payments received as booking deposits will not be refunded under any circumstances if the tenant cancels.

The booking will be automatically cancelled if full payment of the booking has not been received by the contract start date.

Acceptance of the booking is subject to the owner’s approval. For this purpose, the tenant authorizes ATEMPORAL REAL ESTATE MADRID S.L. to provide the owner with their personal data and the documentation submitted to the Agency, solely for the purpose of reviewing the tenant profile and, where applicable, carrying out the procedures and steps required in relation to the contractual relationship with the owner.

Acceptance of the booking implies acceptance of Atemporal Real Estate Madrid S.L.’s general booking conditions.

The booking deposit will be refunded if any of the following occurs:

The property is not available on the indicated contract start date.

The owner does not approve the profile.

In the exceptional case of key handover outside office hours* and on public holidays, an additional fee of €50 + 21% VAT will apply, payable to the external agent providing the service. This service is subject to agent availability.

*Office hours:

Monday to Thursday: 9:30–18:30

Friday: 9:00–15:00

Any day from 22:00 to 08:00: €70 + VAT

As a general rule, pets are not allowed in our apartments. If a pet is kept without prior notice and subsequent owner approval, this may result in cancellation of the booking and loss of the booking deposit.

Final cleaning of the apartment is mandatory and will be deducted from the deposit at the end of the stay.

ARRIVAL DAY

You must inform us in advance of your approximate arrival time so that we can schedule your check-in at the apartment. Please keep your contact person informed of any changes or delays.

Your contact person will have your phone number and email address in order to contact you and request information about your arrival time. You may also provide this information by email or by calling the telephone number provided for this purpose.

The apartment address is indicated in the booking confirmation. Your contact person will meet you at the apartment to hand over the keys and provide all necessary information for your stay, as well as to sign the contract.

Check-in and key handover are subject to prior full payment of the booking and the availability of the assigned manager.

Check-in will be scheduled from 15:00 onwards.

DEPARTURE DAY

Preparing for departure

One day before your departure, or on the same day, we will arrange a visit to inspect the apartment in your presence.

On the day of departure

You must leave the apartment before 12:00.

If you need to leave later, please check with your contact person whether this is possible.

You must leave the apartment in good condition, clean and tidy, and free of rubbish.

APARTMENT CLEANING

The apartment will be delivered clean and fully equipped.

A cleaning service and linen change every 15 days is included. You must coordinate the service with the reception staff.

NUMBER AND IDENTITY OF GUESTS

The number of guests must not exceed the legal maximum allowed for each apartment, except in the case of children under two years of age.

CONDUCT IN THE APARTMENT

We appreciate your cooperation in keeping noise to a reasonable level, both inside the apartment and in the common areas of the building. Your apartment is located in a residential building; quiet hours must therefore be respected. By signing the contract, you, the client, agree to behave responsibly and appropriately on your own behalf and on behalf of your guests.

LIABILITY

Neither Atemporal nor the apartment owner will be liable for any direct or indirect damage that may arise as a consequence of the tenant’s use of the apartment, including damage or loss caused by fire, theft, or criminal behaviour. All our apartments have insurance that covers water damage, fire, and third-party liability, but it does not cover the loss of personal belongings due to theft.

Please note that by booking an apartment with Atemporal you automatically accept our Terms and Conditions of Use, which we expect you to fully comply with.

  

Protection of personal data: In compliance with O.L. 3/2018 of 5 December on the Protection of Personal Data, and in Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, the Agency informs of the existence of a database in which the information in this document will be entered, with the aim of maintaining and managing the contractual relationship with the Property. The rights of access, rectification, cancellation, and opposition of personal data may be exercised before ATEMPORAL REAL ESTATE MADRID S.L at its registered office at Calle Serrano 60, planta 5, 28001 - Madrid.. The Owner gives his consent for ATEMPORAL REAL ESTATE MADRID S.L. to use the information provided for the production of statistics and/or share it with other licensees of its network only and exclusively for purposes directly related to the main purpose of the order and knows that such information may be shared with the authorities responsible for carrying out monitoring and control activities.